Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Sam Manning (f)

Senior Receptionist

Health and Wellbeing Coaches 

Proactive identification and caseload management of people with long term conditions. 

Health and Wellbeing Coaches guide and support people with long term conditions to reach self-identified health and wellbeing goals.

Use Specialist coaching and behaviour change techniques, usually over a number of sessions. 

Tend to work with people with physical and mental health conditions, and with one or more LTCs such as type 2 diabetes, COPD, or at risk of developing a long term conditions. 

Care Coordinators 

Proactively identify patients who need support to:

  • Prepare for follow-up clinical conversations with primary care professionals. 
  • Be actively involved in managing their care and to make choices that are right for them. 
  • Develop personalised care and support plans. 
  • Understand and manage their condition, ensuring changing needs are addressed. 

Provide coordination and access to other appropriate services and support. 

Tend to work with people with multiple appointments, frail/elderly and people with long term conditions.

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